How Can I Contact India Infoline Customer Care?
India Infoline (IIFL) is a prominent financial services company offering a wide range of services, including equity trading, commodities, mutual funds, loans, insurance, and more. If you’re a customer or potential client seeking assistance or information, it’s crucial to know how to reach customer care efficiently. This article provides a detailed guide on contacting India Infoline Customer Care through various channels.
Contacting India Infoline via Phone
India Infoline provides dedicated helpline numbers for different services:
- Equity/Currency and Commodity/Spot: 022-40071000
- Gold/NCD/NBFC/Insurance and NPS: 1860-267-3000 / 7039-050-000
These numbers are essential for immediate assistance regarding specific categories of services.
Utilising WhatsApp
For added convenience, India Infoline offers customer support through WhatsApp:
WhatsApp Number: +91-9892691696
This channel provides a quick and accessible means of communication, allowing you to send messages and receive prompt responses.
Contacting via Email
India Infoline has designated email addresses for different departments:
| Equity/Currency | cs@iifl.com |
| Commodities | comm@iifl.com |
| Broking Grievance/Complaints | customergrievances@iifl.com |
| DP-related queries | dpgrievances@iifl.com |
| NPS-related queries | npsgrievances@iifl.com |
| Loans | reach@iifl.com, reach@iihfl.com |
| Institutional Equities | info@iiflcap.com |
| Mutual Funds | info.iiflmf@iifl.com |
| Online Trading | online@iifl.com |
| Gold Loans | gold-helpline@iifl.com |
| NBFC | cs.finance@iifl.com |
| Insurance Queries | cs.insurance@iifl.comcs.insurance@iifl.com |
| Website Contacts | editor@iifl.com |
Email sends a formal platform to address specific queries or concerns related to the respective department.
Escalation Matrix
In case your concern requires further attention or resolution, India Infoline provides an escalation matrix:
- Compliance Officer for Broking and DP Operations: Mr. Prasad Umarale
- Email: complianceofficer@iifl.com
- Phone: +91-22-42499000
- Compliance Officer for Merchant Banking division: Mr. Pawan Jain
- Email: complianceofficer@iifl.com
- Phone: +91-22-42499000
These officers are responsible for ensuring compliance with regulatory standards and can be contacted if your concern requires escalation.
WhatsApp Alternative Contacts
India Infoline also offers alternative WhatsApp contacts for various inquiries:
- +91-8828609298
- +91-8828615950
- +91-8828615970
- +91-8692848240
- +91-7039418584
- +91-7039443871
These contacts provide additional options for contacting their customer care team through the popular messaging platform.
Conclusion
Contacting India Infoline Customer Care is crucial for obtaining the support and information you need regarding their diverse financial services. Whether through phone calls, WhatsApp, or email, the company offers multiple channels for communication to cater to different preferences and needs. Additionally, the provided escalation matrix ensures compliance officers promptly address any escalated concerns. By utilizing these contact options, you can navigate the services of India Infoline with ease and confidence.